Frequently asked questions
I don't believe in astrology. Is this for me?
You don't have to believe. Treat the set as a symbolic ritual and a daily moment of reflection. Crystal and astrology content is symbolic and for entertainment only.
Do crystals help with health?
No. Crystals are not medical devices and do not replace the advice of a doctor or psychologist.
How do you choose the stones?
The set contains 7 stones. Based on your zodiac sign and the intention from the guide-stone quiz (love, work, peace, or change), we point out which one is your guide stone. The descriptions are symbolic and for entertainment purposes only.
What is the report?
It's a PDF file tailored to your date of birth, included with the set and sent by email.
I already have crystals. Why do I need the set?
Stones bought by chance lack intention and ritual. In the Astralixa set, the guide-stone quiz reveals your guide stone, and you get a 21-day ritual and a report to go with it.
How do I care for the stones?
Keep them in a dry place and protect them from falling onto hard surfaces. Wipe off dust with a soft, dry cloth. Some stones can fade in strong sunlight, so don't leave them on a windowsill for too long.
Can I change my intention after the quiz?
Yes. Just take the quiz again or email us before your order is dispatched.
Does the set make a good gift?
Yes. Just enter the zodiac sign and intention of the person you want to gift it to in the quiz.
What is the Stone of the Month?
It's a subscription: every month you get a new stone and a ritual card for that month, with delivery included. You can order it with the set or separately. The stone descriptions are symbolic and for entertainment purposes only.
How do I cancel my subscription?
Cancel anytime, no questions asked and no minimum commitment. Email us at support@kotohbrands.com from the address used for your order, and we'll confirm your cancellation within 1 business day. You'll get an email reminder from us before every renewal.
How does the guarantee work?
If you don't love the set within 30 days, just send us an email. The stones come back to us, and your money goes back to you. No questions asked. The guarantee is valid for 30 days from receiving your package and doesn't limit your statutory 14-day right of withdrawal.
How can I pay?
One-time purchases: card, Apple Pay, Google Pay, BLIK, or Przelewy24. Stone of the Month subscription: card (including Apple Pay or Google Pay). Payments are processed by Stripe. Your statement will show KTHBRNDS with the brand name.
When will I get my package?
We ship to Poland. Orders usually leave our warehouse within 1–3 business days and arrive within 7–14 business days. We ship from our international warehouse, so delivery takes a little longer than from a local shop. Free delivery to Poland. Your parcel ships from outside the EU: the carrier may charge import VAT and a handling fee on delivery.
Will I have to pay anything upon delivery?
Your parcel ships from outside the EU: the carrier may charge import VAT and a handling fee on delivery. It all depends on the carrier and the value of the package. We let you know before payment so there are no surprises.
Who is behind the Astralixa brand?
Astralixa is a Kotoh Brands (kotohbrands.com) brand, operated by Kotoh Labs LLC, 382 NE 191st St, Miami, FL 33179, USA. Contact: support@kotohbrands.com.